So I go to this movie theater that makes killer crepes and frappe. I order my usual strawberry and cream cheese crepe with my mocha. Everything seems fine. I pay up and wait.
Suddenly, I hear someone call out that a Caramel Mocha was ready. I ordered a simple mocha. I told the barista that I didn't want it. They guy at the register should have told me that they only had that kind of mocha. After a team huddle, they decided to give me back my money.
As someone in customer service, I think that was the best descicion they made. It's better to keep a good image and cut potential bad customers.
Sometimes, it feels good to be on the other side.